A: You will need to fill out the form and complete your purchase separately for each critique you wish to buy.

A: We’re unable to guarantee a turnaround time on your materials. However, we encourage our professionals to complete submissions within a month. We have assigned multiple professionals to each team to try to ensure that at any given time, at least one of them will be available to complete submitted critiques.

A: Our professionals are not obligated to answer any follow-up questions. However, if they are open to it, they will indicate so within their message when they return your feedback. Questions sent some time after feedback was received are unlikely to be answered.

A: In order to streamline feedback and minimize documents and files being exchanged, we have opted to use only Google Docs/Drive for materials submission this year. Unfortunately, we are unable to accept file attachments directly. However, if you are unable to use Google Docs/Drive and wish to submit your materials as a Word Doc, please email us at [email protected] and we will arrange something with you.

A: You will need to submit your materials at the time of payment. However, you do not need to complete the form right away. Our submission form will remain open until February 28, 2021. Our professionals will have until March 21, 2021, to complete submitted critiques.

A: Because we are operating with teams rather than on an individual basis, selection options will not sell out. However, the individual professionals on the team may or may not be available to complete critiques at the time you submit your materials, or they may already have completed as many as they wished to do this season. We are unfortunately not able to tell you if this is the case, so please select a team that you would be happy with feedback from any of the members.

A: We will strive to ensure that all buyers receive the critique they paid for. However, in the event that your materials have not been critiqued by March 21, 2021, we will issue you a full refund.

A: Unfortunately, we are unable to follow up to check that all purchased critiques have been submitted. It is your responsibility as the buyer to remember to submit your materials to the team or have someone do it on your behalf. Any purchased critiques for which materials were not submitted by February 28, 2021 will not be refunded unless extenuating circumstances prevented it; email us at [email protected] if you find yourself in such a situation.

A: If you no longer wish to receive the critique you purchased, you have not yet received your feedback, and the submission deadline of February 28, 2021 has not passed, you may email us at [email protected] to request a full refund. Please include your receipt or order number.

A: Once you have received your feedback from your critiquer you can either delete or set private your Google Doc. If no one has completed your critique by March 21, 2021, you can delete or set private the Doc after that date.

A: Unfortunately, critiquing, like reading, can be very subjective. We hope very much that you will find the feedback from the professional useful and in line with your vision for the manuscript. If you disagree with what the professional says, try stripping away their advice on how to fix it and simply look at what they’re suggesting needs fixing. To quote Neil Gaiman, “When people tell you something’s wrong or doesn’t work for them, they are almost always right. When they tell you exactly what they think is wrong and how to fix it, they are almost always wrong.” If, however, you feel the feedback is very weak, incomplete, or vague, please let us know at [email protected] so we may follow up on it. If we agree, we may offer you another critique for free with a different professional.

A: If you feel that the person who completed your critique was unprofessional, harassing, abusive, derogatory, or dismissive toward you or your work, please contact the WriteOnCon team at [email protected]. DO NOT reply to the email sent by your critiquer as we are unlikely to see your reply and cannot take action.

A: No. This year to make things easier and clearer for everyone, we opted to separate registration from critique purchases. You can purchase conference admission at our registration page: https://www.writeoncon.org/register/

A: Email us at [email protected] and we’ll get back to you quickly with an answer.

A: Email us at [email protected] and we’ll get back to you quickly to sort it out.